Refund Policy

1. Refunds for Paddle payments (international cards)

If you paid through Paddle, you can request a full refund within 30 days of your purchase, no reason required. Paddle is the Merchant of Record for these payments and handles the refund directly — use the link in the receipt Paddle emailed you, or contact support@masteros.dev and we'll route it to Paddle.

2. Refunds for SePay payments (VND bank transfer)

SePay payments are billed directly by us, not by Paddle. Once you subscribe, that billing period runs to its end — using only part of it does not entitle you to a refund for the unused time. A refund is granted only as an exceptional, admin-reviewed action — for example a genuine billing or bank error, or where required by law. To request a review, email support@masteros.dev with your account email and order details; we evaluate each request individually.

3. Plan changes and cancellation

Canceling or downgrading takes effect at the end of your current paid period — you keep access until then, with no partial-period credit for the unused time, except where the Paddle refund window above applies. See our Terms of Use for how billing and plan changes work.

4. Contact

Questions about this policy: support@masteros.dev